Terms & Conditions

Terms and Conditions


For a period of 3 years from the date of installation, Shades of Australia warrants to the original purchaser that the products sold shall be free from manufacturing defects. This warranty is applicable only to the original purchaser who purchased this product from Shades of Australia, where goods have been paid for in full. Stainless steel/metal chains are not recommended and therefore are not covered under warranty. Over-sized and Railroaded blinds are not recommended and therefore are not covered under warranty. The purchaser will be advised which products are affected. This warranty is only valid if the original product sold is fitted and/or installed by an employee of Shades of Australia. This warranty is void if the product is moved or removed from its original place of fitting or installation by any person other than an employee of Shades of Australia.Awnings and External Blinds are primarily used for sun protection and must be retracted during high winds, heavy rain, or other types of inclement weather. Folding arm awnings are to be retracted during overnight periods and when the homeowner is not on the premises. Damage caused by any of the above is not covered under this warranty.This warranty is void if the product is subject to unusual, improper, or abnormal use.

If, during the warranty period, a defect occurs, the original purchaser must report such defect to Shades of Australia within 7 days.

The purchasers’ sole and exclusive remedy in case of a defect to this purchase is limited to the correction of defect by adjustment, repair, and replacement at the discretion of Shades of Australia.

Any statements made by Shades of Australia or its employees, including but not limited to statements regarding capacity, suitability for use, performance of product shall not be deemed a warranty or representation by Shades of Australia for any purpose, nor give rise to any liability or obligation of Shades of Australia.


Shades of Australia requires a deposit of 50% of the total value of the order before manufacturing commences. The balance must be paid on the day of installation of products. This includes where a qualified electrician is required to complete electrical connection following installation of goods. Third party purchases are required to make final payment on confirmation of installation date.All goods remain the property of Shades of Australia until final payment has been made.

Fabric Policy

Shades of Australia will not accept responsibility for slight variations in colours and weaves of samples shown to products manufactured.


All care will be taken by Shades of Australia and its employees in fitting the order to the customers’ satisfaction.


The purchaser permits Shades of Australia to take photos related to the order or products for measuring purposes plus final images once the products are fitted. Acceptance of quote/order constitutes Shades of Australia being the owner of any photos or images taken and gives permission to use the photos/images for promotional, marketing, and advertising purposes, including but not limited to photo albums, website, social media, showroom images and advertising. It is within the buyer’s rights to request that Shades of Australia not use the photos/images. A written request to Shades of Australia and allow a reasonable period of up to 24 months for the removal of related photos/images.


Windows are to be clear of existing window coverings or a surcharge of $15.00 per window applies.  No Disposal of existing window coverings.