Terms & Conditions

Terms and Conditions

Payment terms
Shades of Australia requires a deposit of 50% upon acceptance of quotation value before manufacturing commences. Final balance of the remaining amount will be invoiced and payable when the installation date is booked and confirmed. Final payment is required by credit card or proof of bank receipt provided to accounts@shadesofaustralia.net.au, unless otherwise agreed by us in writing. All goods remain the property of Shades of Australia until paid in full.  This includes where a qualified electrician is required to complete electrical connection following installation of goods. In the event of inclement weather (raining, wet ground, lightning, and high winds) Shades of Australia will postpone any external installation and reschedule for another date.


Fabric & Stock Policy
Shades of Australia will not accept responsibility for slight variations in colours and weaves of samples shown to products manufactured. If the product, fabric, or goods are unavailable once your order is placed, we will notify you as soon as possible. You may elect to choose another colour, wait until restock occurs or choose from a different fabric/componentry range and pay a difference if a higher price is incurred. Roller blinds wider that 1500mm may have fabric movement and not hang totally flat. Shades of Australia accepts no responsibility for fabric movement or shrinkage or environmental impacts.


All reasonable care will be taken by Shades of Australia and its employees while installing the order to the customers’ satisfaction. Shades of Australia shall not be liable for any damage to any structure, surface, or service. The customer is responsible to ensure that all furniture and items are removed to allow access to the installation area, prior to installation. Shades of Australia accepts no responsibility for any damages to items left within the installation area.

All Shades of Australia employees are required by law and to comply with insurance requirements to wear adequate footwear during any site inspections and installations. Installers will at all times be required to wear footwear and at no stage will they remove their footwear. It is the customers/owners/builder’s responsibility to provide safe floor protection to protect their floors. The installer where practical will clean their shoes prior to entering the house.


For a period of 3 years from the date of installation, Shades of Australia warrants to the original purchaser that the products sold shall be free from manufacturing defects. This warranty is not transferrable and applicable only to the original purchaser who purchased this product from Shades of Australia, where goods have been paid for in full.

Over-sized and Railroaded blinds are not recommended and therefore are not covered under warranty. The purchaser will be advised which products are affected. Pin holes may appear in roller blind fabrics, although they are not an actual hole in the fabric occasionally tiny areas of the blockout coating on the back of the fabric may not adhere during the coating process.  Please contact the office is lining paint is required.

This warranty does not cover wear and tear, damage by misuse, sun & natural elements to fabrics or products that shrink or expand due to weather condition.

This warranty is only valid if the original product sold is fitted and/or installed by an employee of Shades of Australia. This warranty is void if the product is moved or removed from its original place of fitting or installation by any person other than an employee of Shades of Australia.

Awnings and External Blinds are primarily used for sun protection and must be retracted during high winds, heavy rain, or other types of inclement weather. Folding arm awnings are to be retracted during overnight periods and when the homeowner is not on the premises. Damage caused by any of the above is not covered under this warranty.

This warranty is void if the product is subject to unusual, improper, or abnormal use.

If, during the warranty period, a defect occurs, the original purchaser must report such defect to Shades of Australia within 7 days.

The purchasers’ sole and exclusive remedy in case of a defect to this purchase is limited to the correction of defect by adjustment, repair, or replacement at the discretion of Shades of Australia.

Any statements made by Shades of Australia or its employees, including but not limited to statements regarding capacity, suitability for use, performance of product shall not be deemed a warranty or representation by Shades of Australia for any purpose, nor give rise to any liability or obligation of Shades of Australia.


The purchaser permits Shades of Australia to take photos related to the order or products for measuring purposes plus final images once the products are fitted. Acceptance of quote/order constitutes Shades of Australia being the owner of any photos or images taken and gives permission to use the photos/images for promotional, marketing, and advertising purposes, including but not limited to photo albums, website, social media, showroom images and advertising. It is within the buyer’s rights to request that Shades of Australia not use the photos/images. A written request to Shades of Australia and allow a reasonable period of up to 24 months for the removal of related photos/images.


Windows are to be clear of existing window coverings or a surcharge of $15.00 per window applies.  No Disposal of existing window coverings.